The Rise of Email Forwarding Jobs in Corporate Workspaces

Is most of your job just sending and forwarding emails?

These jobs exist because modern corporate structures have evolved into highly specialized microservices, making it difficult to pinpoint who is responsible for resolving an issue.

As a result, many employees spend their days routing emails between teams, hoping that the problem gets solved somewhere along the way.

In the past, a large team might have been responsible for a function like “money management.”

Now, companies break it down even further.

One team handles money management for Application A, another for Application B, and another for Application C.

With so many teams and sub-teams, corporate spaces have become intricate webs of responsibility.

This complexity has led to employees sending emails to different teams who claim, “That’s not our job,” over and over again.

The result?

Tickets remain open for months without resolution, while employees take on a new, unexpected role…

The role of forwarding emails.

The Reality of Email Forwarding Jobs

What’s surprising is that these roles can pay a lot.

White-collar workers in these positions often earn in two weeks what blue-collar workers make in an entire month.

And yet, despite the high salary, many find themselves questioning their purpose.

Unlike a role that requires drafting and refining emails, where there’s some pride in crafting a well-written message, these employees don’t even do that.

Instead, they simply identify the right team to forward the email to, which can feel unfulfilling over time.

If you work in an email forwarding job, you might feel like your contributions are meaningless.

But the reality is, your role exists for a reason.

Without you, teams would operate in isolation, and issues might never get resolved.

Your real job is to facilitate resolutions.

You act as the bridge between teams.

Make sure inquiries don’t fall through the cracks!

Tips to Dominate Your Email Forwarding Role

Know the Teams Well
One of the biggest mistakes you can make is forwarding an email to the wrong team. Not only will they get frustrated with you, but they’ll also make it clear that they’re not responsible. Take time to understand which teams handle which responsibilities so you can route requests accurately.

Actually Read the Emails
Many employees skim emails for a few buzzwords and then forward them without fully understanding the request. Take the time to read and comprehend the message.

Follow Up Relentlessly
Some teams will take days or even weeks to respond. Remember, these teams consist of individuals. Some are engaged, and some are checked out. Issues can easily get lost, so it’s your responsibility to follow up consistently to ensure progress.

Be Stern When Necessary
If you’re too passive, teams will take advantage of you. Instead of sending weak follow-ups, be assertive: “Are we almost done with this? What’s taking so long? Is this even being worked on?” If needed, call them out in meetings to make sure the issue doesn’t get ignored.

Your Role is More Important Than You Think

At the end of the day, every open issue affects a client.

Every day that a problem remains unresolved is another day that trust in your company diminishes.

Instead of feeling lost in your role, take pride in being the bridge.

You’re getting paid well.

Don’t complain.

Be proactive, know the right teams, follow up relentlessly, and assert yourself when needed.

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– ArmaniTalks